Frequently Asked Questions
What makes you so different from those Other Steak Companies on the Internet?
Here’s the deal. We are serious about STEAK! Our family has been in the steak business for 60 years. We are using the same beef we serve in our world famous restaurant, “The Hitching Post”. AND, it’s ready to heat and serve, prepared by our highly trained Hitching Post Chefs. That means every item is basted and seasoned the Hitching Post way and barbecued over a flame of ‘real’ California Red Oak wood. You’re getting a fine dining experience in the comfort of your own home.
You use the word ‘barbecue”. Does this mean that it's been smoked or has red sticky sauce?
Actually, here on the Central Coast Of California, BBQ has always meant grilling over
an open fire of red oak wood. We use our traditional Hitching Post Baste and Seasoning to
add the perfect gourmet flavor. We do offer our own tasty BBQ sauce, along with our Seasoning and Baste.
Are your steaks aged?
Yes our steaks are aged 21 days and then hand trimmed by our Hitching Post chefs, a
specialty craft that has been handed down for generations.
Can I ship anywhere in the world?
At this time, we offer shipment here in the United States. Call for shipping to Alaska or
Hawaii.
Does Hitching Post Products provide cooking instructions?
Actually, we provide “reheating instructions”, since we’ve already grilled our food for you. Remember, we ship all meals to you already prepared and you only need to know how to heat and serve.
Can I buy a Gift Card on your site to eat at the original Hitching Post Restaurant in Casmalia?
No. Actually you have to go to www.hitchingpost1.com and buy them at the main
restaurant site. You will leave this site.
What methods of payment do you accept?
We accept all major credit cards. Visa, Master Card, Discover and American Express.
I didn't find my answer here...How can I contact you
You may contact us through our contact page. Or you can reach us Toll Free at 1-800-510-1339 Monday Through Friday from 9 a.m. to 5 p.m. PST. We are happy to answer any additional questions you may have.
What is "Santa Maria Style Barbecue?"
Santa Maria Style Barbecue is a regional culinary tradition distinguished by local methods, native ingredients and a special seasoning, all of which combine for a uniquely flavorful taste of the Santa Maria Valley on California's Central Coast.
The traditional cuts of beef are top-block sirloin and tri-tip, a triangular bottom sirloin cut that originated in the Santa Maria Valley. The meat is rolled in a mixture of salt, pepper and garlic salt before being barbecued over coals of red oak, a native local oak species that contributes a smoky, hearty flavor. The classic Santa Maria Style Barbecue menu includes fresh salsa, grilled French bread dipped in sweet melted butter, tossed green salad and slow-cooked pinquito beans. For the whole story, visit http://santamariavalleybbq.com/2009/02/18/introduction-to-santa-maria-style-barbecue/
What do you mean by "Fully Prepared"?
So that you can reheat our steaks and still have them rare or medium
rare, we've grilled them to 115-120*F. We must use
the term "Fully Prepared" per USDA regulations.
Can you ship to a P.O. Box?
Sorry, FedEx is our shipper and they say "no way". We must have a physical address for your recipient.
Can I BBQ my food when it arrives?
Yes. Your food will arrive frozen, just follow the reheating instructions enclosed with your package. Although we have oven directions, you can use your grill if you'd like.
Can I buy chicken or pork on BBQ2YOU?
Not at this time, but possibly in the future.
How long does it take for my order to arrive?
We ship all perishable food products 2nd Day Air via FedEx. Deliveries to California and some parts of Nevada will sometimes arrive the next day. The only exception is when we ship our seasonings, which are shipped ground delivery and usually arrive in 4-5 days.
How will my food arrive and what do I do with it?
Your food will arrive frozen and should be placed in the freezer upon delivery. We ship with dry ice to keep products frozen, but the dry ice usually has dissipated by the time you open your package. If there is dry ice visable, be sure to follow directions on handling. Never touch dry ice, please use gloves or oven mitt. As long as your products are frozen or chilled on arrival they are safe to store in freezer for up to 6 months. Our products can be reheated from frozen or thawed, follow directions enclosed with package. Also note, occasionally while packages are thawing they may leak from tiny pinholes that can occur during freezing and/or shipping. As long as the package remained frozen, and you refrigerate during thawing, this should not be a problem.
If I send this as gift, will the recipient know that it needs to be put in the freezer?
It is up to you to let the recipient know they have a perishable package arriving.
